Privacy Policy | La Manga Taxi International

1. Introduction

La Manga Taxi International (also known as Maurizio Taxi Service) (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi and airport transfer services.

We operate in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws (Ley Orgánica de Protección de Datos Personales y garantía de los derechos digitales – LOPDGDD).

2. Information We Collect

2.1 Information You Provide Directly

When you book our services, we collect the following personal information:

• Contact Information: Name, phone number, email address
• Booking Details: Pickup location, drop-off destination, date and time of service
• Travel Information: Flight number, number of passengers, luggage details
• Special Requirements: Wheelchair accessibility needs, child seat requirements, special assistance requests
• Payment Information: Payment method preference (we do not store credit card details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, referring website
• Location Data: General geographic location (city/region level) through IP address

2.3 Information from Third Parties

• Flight Information: We may access publicly available flight tracking data to monitor delays
• Mapping Services: GPS coordinates for pickup and drop-off locations

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Processing and fulfilling your taxi bookings
• Assigning the appropriate driver and vehicle
• Coordinating pickup times and locations
• Monitoring flight arrivals for airport transfers
• Providing accessible vehicles when requested

3.2 Communication

• Sending booking confirmations and updates
• Notifying you of driver arrival or delays
• Responding to your inquiries and customer support requests
• Sending service-related notifications

3.3 Business Operations

• Processing payments and maintaining financial records
• Improving our services and customer experience
• Conducting internal analytics and business planning
• Ensuring driver safety and accountability

3.4 Legal Compliance

• Complying with legal obligations and regulations
• Maintaining records as required by Spanish transport authorities
• Protecting against fraud and ensuring security

4. Sharing Your Information

We do not sell your personal information. We only share your data in the following limited circumstances:

4.1 With Our Drivers

We share necessary booking information (name, phone number, pickup/drop-off locations) with assigned drivers to fulfill your service.

4.2 Service Providers

We may share data with trusted third-party service providers who assist us with:

• Payment processing (payment processors handle transactions securely)
• Communication services (SMS, email, WhatsApp)
• Website hosting and maintenance
• Customer support tools

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety, or that of our customers and drivers
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

After the retention period expires, we securely delete or anonymize your data.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

6.1 Right of Access

You can request a copy of the personal data we hold about you.

6.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

6.3 Right to Erasure (“Right to be Forgotten”)

You can request deletion of your personal data, subject to legal retention requirements.

6.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

6.5 Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

6.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

6.7 Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time without affecting prior processing.

6.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD):

• Website: www.aepd.es
• Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
• Phone: +34 901 100 099

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use SSL/TLS encryption for data transmission on our website
• Access Controls: Only authorized personnel have access to personal data
• Secure Storage: Data is stored on secure servers with regular backups
• Staff Training: Our employees are trained in data protection practices
• Regular Audits: We conduct periodic security assessments

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve your experience and understand how you use our site.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when closing the browser

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: